Legal
Grievance redressal
Last updated: 6 August 2026 · Vtoba Software Private Limited
Vtoba Software Private Limited provides this grievance mechanism for complaints relating to the Vtoba Services, including personal data processing under the Digital Personal Data Protection Act, 2023, and content / intermediary-related concerns under applicable Indian information technology rules.
1. Grievance Officer
Designation: Grievance Officer
Entity: Vtoba Software Private Limited
Email: grievance@vtoba.com
Alternate: privacy@vtoba.com
Phone: +91 99593 56357
Address: Plot No. 386/B, Vandanapuri Colony, Beeramguda, Hyderabad, Telangana 502032, India
Please update the named officer details with your company secretary / compliance team if a specific individual must be published for statutory filings.
2. How to file a grievance
- Email grievance@vtoba.com with subject Grievance — Vtoba
- Include your name, registered email/phone, description of the issue, relevant URLs/screenshots, and the outcome you seek
- For privacy / data requests, also see our Privacy Policy and Delete Account page
3. Timelines
- We aim to acknowledge grievances within 48 hours of receipt on business days
- We aim to resolve or provide a reasoned update within 15 days (or sooner where required by applicable rules / platform policies)
- Complex matters may need additional time; we will communicate status
4. Content and safety complaints
For abusive content, impersonation, or illegal material, email the details above and, where possible, report from within the app. We may remove or restrict content that violates our Community Guidelines or law.
5. Escalation
If you are not satisfied with our response regarding personal data, you may pursue remedies available under the DPDP Act and other applicable Indian law, including approaching the competent Data Protection Board / authority as and when operational under the statute.