Delete your account

You can stop using Vtoba at any time. This page explains how to deactivate your account in the app and how to request permanent deletion of personal data, in line with Apple App Store and Google Play requirements and applicable Indian law (including the DPDP Act, 2023).

1. Deactivate in the app (immediate)

1. Open the Vtoba mobile app and sign in
2. Go to Settings
3. Choose Deactivate (or Account settings)
4. Confirm with your current password when prompted

Deactivation sets your account inactive and limits visibility. Some records may remain temporarily for security, fraud prevention, and legal compliance as described in our Privacy Policy.

2. Request permanent deletion

To request permanent deletion of your account and associated personal data:

1. Email privacy@vtoba.com from the email/phone linked to your account
2. Subject: Account Deletion Request
3. Include: registered email or phone, username (if any), and a clear request to permanently delete your account

We will verify your identity and process eligible deletion requests. We aim to complete deletion within 30 days of verification, except where retention is required by law, ongoing disputes, or security investigations.

3. What is deleted vs retained

Typically deleted or anonymized

• Profile details and private account settings
• Login credentials and contact identifiers used for the account
• Content that is solely associated with your account where feasible

May be retained (limited / lawful basis)

• Records required for legal compliance, tax, or dispute resolution
• Security / fraud logs needed to protect the platform and other users
• Content you posted that has become part of other users' timelines may be anonymized rather than fully erased where immediate removal would disrupt others' experience; we will take reasonable steps consistent with law and product design

4. After deletion

Once permanent deletion is completed, you will need to register again to use Vtoba. Some backups may take additional time to fully purge from archival systems.

5. Help

Support: support@vtoba.com
Privacy: privacy@vtoba.com
Grievance: Grievance Redressal